Privacy Policy

Information about the Business and the Website

English Fluency Now is an online business based in Fresno, CA, USA.

English Fluency Now provides English educational materials and services for Speakers of Other Languages. Our materials are created primarily for adults who are highly motivated, self-directed English learners.

This privacy policy relates to English Fluency Now, and English Fluency Now accounts on other sites, including Facebook and YouTube.

BUSINESS NAME: English Fluency Now (Lisa Biskup, sole proprietor)

ADDRESS: 1693 E. Salem Ave.

CITY, ZIP: Fresno 93720





Website Visitor Access

Anybody is allowed to access the English Fluency Now website home page and other pages, including the store and the blog, without disclosing any personal information.


Links from English Fluency Now Website

This website allows you to post comments via Facebook, which will be seen by all visitors. A visitor to this website may collect data, such as your name. They may also access your Facebook page. Many students are looking for language exchange partners.

We do not encourage nor discourage people from contacting others who may want to exchange names and emails for the purposes of learning. If you do not want to be contacted by anybody, please do not post comments to this website. We have no control over what others do via Facebook.


Collecting Data

This website uses Google Analytics and Word Press Jetpack Analytics to collect information about who is visiting our site, such as daily page views and other relevant data that may allow us to provide better materials and services to our customers.

The only data you need to provide to sign up for our email list is your Email Address.

We do not knowingly collect personal information from children under 13. However, we do not know the ages of our visitors, and while the site is aimed at adult learners, the content is suitable for everyone.


Your Security and Confidentiality

For our email list, we only collect your Email Address.

When you purchase one of our products, you will be using PayPal’s secure payment system. You can use your PayPal account or a credit card. Either way, you are using PayPal’s secure payment system.

You will receive copies of your receipt of payment via PayPal. We also receive a notice each time you purchase an item from our store.

You can also purchase books via our Amazon Associates Store, using the Amazon secure payment system.

The information collected via PayPal and is not utilized for any further purpose by us.

We do not sell or share any personal information to anybody, ever. Your information is safe with us.


Double Confirmation

We use the Aweber email service.

When you sign up for our email list, you must confirm your subscription. This is known as a double opt-in process.

We do not add people to our list who have not opted in.


Opt-Out and Removal of Information

You are free to opt-out of our emails at any time by clicking the unsubscribe link at the bottom of each email.

If you have any questions related to your privacy, please feel free to contact me at lisa @


More detailed version of Terms and Conditions and Privacy Policy

Last Updated: May 20, 2018

English Fluency Now (“us”, “we”, or “our”) operates the website (the “Site”).

This page outlines our privacy policy and our terms and conditions.

Privacy Policy

By using the Site, you agree to the collection and use of information in accordance with this policy.


Site: Site is the website operated by English Fluency Now (Lisa Biskup).
Personal Data: Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data: Usage Data is data collected automatically either generated by the use of the Site or from the Site infrastructure itself (for example, the duration of a page visit).
Cookies: Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller: Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers): Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User): Data Subject is any living individual who is using our Site and is the subject of Personal Data.
Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Site and provide services to you.

Types of Data Collected

Personal Data

While using our Site, we do not ask you to provide us with personally identifiable information that can be used to contact or identify you (“Personal Data”), other than your email. Personally identifiable information that may be required to purchase our products, and which is gathered by third-party sites (such as and may include, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City, Country
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials, order details, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

If you need to change your information, you can do so by contacting us.

Usage Data

We may also collect information on how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site an.

Examples of Cookies we use:

Session Cookies. We use Session Cookies to operate our Site.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.

Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) is collected when you purchase, order, return, exchange, or request information about our services from the Site, but this is done by and, not us. We do not store any of your financial information. We have access to only the necessary information to fulfill orders and provide returns via these third-party sites. All financial information is stored by our third-party payment processors.

Use of Data

English Fluency Now uses the collected data for various purposes:

To provide and maintain our Site
To notify you about changes to our Site and services we offer
To allow you to participate in interactive features of our Site when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Site and services we offer
To fulfill and manage purchases, orders, payments, and other transactions related to the Site
To monitor the usage of our Site
To detect, prevent and address technical issues
To provide you with and to deliver targeting advertising regarding news, special offers and general information about goods, products, services, and events which we offer
To resolve disputes and troubleshoot problems
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), English Fluency Now’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

English Fluency Now may process your Personal Data because:

We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
For payment processing purposes
To comply with the law
Retention of Data

English Fluency Now will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

English Fluency Now will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it here.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

English Fluency Now will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Business Transaction

If English Fluency Now is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, English Fluency Now may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

English Fluency Now may disclose your Personal Data in the good faith belief that such action is necessary to:

To comply with a legal obligation
To protect and defend the rights or property of English Fluency Now
To prevent or investigate possible wrongdoing in connection with the Site
To protect the personal safety of users of the Site or the public
To protect against legal liability
Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

“Do Not Track” Signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. English Fluency Now aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where English Fluency Now relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals (“Service Providers”) to provide services on our behalf or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links To Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not market to children under the age of 13 years old.
Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy now and then for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email:
By mail: 1693 E. Salem Ave, Fresno, CA 93720

Terms and Conditions

1. Terms

By accessing the website at, you agree to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on the Site website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on the Site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or “mirror” the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer

The purpose of this site is to assist you in learning English. However, everyone is different and what works for some may not work for others. This site and the content on it reflect personal experiences of Lisa Biskup, sole proprietor of English Fluency Now. Her experience and advice may or may not improve your English skills.


The strategies on this site may or may not work for you. You must test them out for yourself and decide what is right for you.

Testimonials are unsolicited from people who have purchased our products and used this method for improving their English.

Content Disclaimer

The content created and publicized on this Site are for information and educational purposes only. WE HAVE USED OUR BEST EFFORTS IN PRODUCING THE CONTENT, BUT MAKE NO REPRESENTATIONS, GUARANTEES OR WARRANTIES WITH REGARD TO THE COMPLETENESS, ACCURACY, FITNESS OR APPLICABILITY OF THE INFORMATION THEREIN TO YOUR ONLINE ENGLISH TEACHING ADVENTURE. If you wish to apply the concepts put forth, you are solely responsible for doing so and the results thereof.

The author and publisher do not warrant the performance, effectiveness or applicability of any sites listed or linked to on our site. All links are for information purposes only and are not warranted for content, accuracy or any other implied or explicit purpose.

Compensation and Affiliate Disclosure

You will find recommendations regarding certain resources that may help you with learning English and other languages. You should assume we have a revenue relationship with these companies, better known as an affiliate relationship. If you visit any of these sites and make a purchase, we will be compensated for that sale (within the companies affiliate guidelines).

We only mention and recommend products or services we have actually used or are readily known to be of a benefit to learning languages. We do not receive compensation in the form of free promotional products for the mention of any product or service.

Every effort is made to present you with an accurate portrayal of the potential of the products or services mentioned. Yet, there is no guarantee that your use of any of these products or services will increase your ability to speak said languages. You should purchase and use said products only after performing your own due diligence.

If you have any questions about these disclosures, please contact us.

4. Limitations

In no event shall we or our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on the Site, even if we or a one of our authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on the Site may include technical, typographical, or photographic errors. We do not warrant that any of the materials on its Site are accurate, complete or current. We may make changes to the materials contained on its website at any time without notice. However, we does not make any commitment to update the materials.

6. Links

We have not reviewed all of the sites linked to the various websites and we are not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by us of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

We may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of North Carolina, United States of America and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.